This article features the Starlink installation in Campobello, SC where a replacement of a Standard Starlink system was done after a lightning strike rendered the owner’s existing dish (fried out) and made Gen3 router inoperable. The homeowner already purchased a new Standard Kit and intended to install it on an existing mount and activate it on the same Starlink account, thus swapping hardware but keeping the same data plan. And let’s not overlook a commercial grade surge protector to prevent this from repeating easily.
This tricky as it involved coordinating through a Starlink Support Ticket submitted through Starlink.com. For the Campobello, SC Starlink residential installers it was essential to coordinate with Starlink support and the homeowner for a smooth transition in the activation process to avoid running dual data plans.
ProSat Networks performed this installation and is available for professional and efficient IT related & Starlink installation support services, call 1-844-799-0258 or fill out our Contact Us Form to Request a Installation Quote.
Our Starlink installation SMEs received a service request from a homeowner in Campobello, SC, seeking professional assistance regarding their Starlink dish that was struck by lightning and rendered inoperable. Our expert Starlink installers team performed a site survey of the existing equipment and conducted a troubleshooting:
🔹Check AC and DC voltage at the mesh router and power supply
🔹Verify the functionality of all equipment and bring it online
🔹Manually align the Starlink dish if needed
🔹Use the Starlink app to test and document internet speed (with photo)
🔹Conduct and document alignment test (with photo)
🔹Perform and document obstruction test (with photo)
Following the Starlink troubleshooting session, we advised the customer to submit a ticket to Starlink Support outlining the following:
🔹A lightning strike had damaged their existing Starlink dish and Gen 3 router.
🔹A new Standard Kit was purchased from an authorized reseller and is intended for activation under their current Starlink account.
🔹A request to deactivate the damaged dish to prevent multiple active service plans under the same account.
The new Starlink Standard Kit arrived onsite and the team was scheduled to perform the following scope of work
🔹Replace the Starlink Standard dish with the existing Standard Wall Mount
🔹Reusing the existing cable path
🔹Replace, activate & configure the Starlink Gen3 WiFi mesh router. Add surge protector.
🔹Test and document the installations with photos.
The Starlink installation in Campobello, SC is initiated by performing the Starlink Obstructions Test to verify if the location is still an optimal location for the dish installation.
Starlink Standard dish was securely mounted using the existing standard wall mount.
They utilized the existing cable path toward the location of the Gen3 WiFi Mesh Router. Using the Starlink App, they customized the Gen 3 WiFi Mesh Router by setting up the customer’s preferred network name (SSID) and password, ensuring a seamless connection.
After the installation, our team performed an Alignment Test to ensure the dish was in the best possible position for continuous satellite connectivity. The process included carefully assessing the dish’s position, considering the elevation angle, azimuth direction, and potential obstructions (e.g., trees, buildings, or other structures).
Then, they conducted a Starlink speed test to evaluate the system’s internet performance. Note that the network can take up to 12 hours to fully synchronize with the satellite network.
🔹Download Speed (109 Mbps) – This is a solid download speed, suitable for activities like streaming in high definition, online gaming, and video conferencing.
🔹Upload Speed (22 Mbps) – This upload speed is generally adequate for most tasks, including uploading files and video calls.
🔹Ping (19 ms) – A ping of 19 ms is quite good and indicates a responsive connection, which is beneficial for real-time applications like gaming and VoIP.
Our team completed the Starlink replacement project at a residential property in Campobello, SC. Our Starlink specialists efficiently addressed the lightning-related damage and installed a new Starlink dish along with a Gen 3 router, restoring high-speed and reliable internet connectivity for the homeowner.
Call us at 1-844-799-0258 for your free Starlink installation and IT Network Service’s needs! Fill out the Contact Us Form to request a quote
DID YOU KNOW?
Campobello, South Carolina is home to Campobello Depot, a preserved railroad station that reflects the town’s roots as a key stop along early Southern rail lines. The area also has strong ties to agriculture, with rolling farmland and orchards shaping its local economy and rural character.
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